If you experience a technical error, our first suggestion will always be to clearing your browser cache
If you experience a repeated error on your KOMI page, the first diagnostic step we will suggest is clearing your web browser's cache. But what does that mean and how do you clear your specific browser cache?
What is your browser's cache?
The browser cache is a database for files downloaded from websites, such as images, text content, HTML, CSS, and Javascript. In simpler terms, a cache is like a quick-access storage area that holds onto files from websites so that you can retrieve them faster in the future.
Why Do You Need to Clear Your Browser Cache?
Browser caching typically occurs in the background without you noticing, working quickly to store website files for faster retrieval in the future. However, there are instances where the cache may become corrupted, leading to issues with a webpage's functionality.
To address this, a helpful first step when encountering problems on your mini site or another site is to clear your browser cache. While this may not always solve the issue, it is an important initial troubleshooting step to eliminate potential caching-related issues before exploring more complex causes.
How to Clear Your Browser Cache
Depending on which browser you use, there will be slightly different instructions. Below we have listed all major browsers and linked to their help pages on how to clear your cache.